A couple of months ago, we created a blog post about Customer Journey mapping. We got such great feedback that we wanted to highlight a few more details regarding this process. We’ve also been asked to create templates, so you asked, we listened, a template can be found on the bottom of this post!
As a customer, you want to experience the best possible journey across all touchpoints, from the beginning to the very end, without any hiccups or problems. So for business owners, it’s important to thoughtfully map out the interactions your customers have with your business.